Support
Contact us
Email info@thinkaillc.com with your device model, iOS/Android version, and a short description of the issue. For unlocks or billing, include your Support ID from Nestlogue → Settings (Copy Support ID). We typically respond within 2 business days.
Subscriptions & billing
Free for 50 catalog items. A monthly subscription unlocks unlimited growth past that cap. Billing is through Apple App Store or Google Play. ThinkAI does not store your payment card details.
Manage or cancel (Apple): Settings → Apple ID → Subscriptions → Nestlogue.
Manage or cancel (Google): Play Store → Payments & subscriptions → Nestlogue.
Restore purchases: Nestlogue → Settings → Restore Purchases.
Subscriptions renew automatically unless canceled at least 24 hours before the end of the current period.
Refunds
Refund requests are handled by Apple or Google according to their policies. Request a refund through your purchase history in the App Store or Play Store.
Frequently asked questions
Where is my inventory stored?
On your device. Nestlogue v1 does not sync your catalog to ThinkAI cloud servers. Use Export catalog (small) or Export full backup (with photos) in Settings if you need a copy.
I switched phones or reinstalled — how do I keep my catalog?
Export a full backup (with photos) before you wipe or uninstall, then Import on the new install. Catalog-only export restores metadata without photos.
What if I cancel while I have more than 50 items?
You keep your catalog. Find, edit, move, delete, and export still work. You cannot add new items (or import in a way that grows past the free cap) until you re-subscribe or delete down to 50 or fewer.